MONO VPN Terms of Use

1. Service

1.1. MONO VPN provides access to NaiveProxy and SSTP VPN profiles by subscription. Interfaces: website https://monovpn.app/ and Mini App in Telegram (bot @monosvpn_bot). Both protocols are included in one subscription; the user can switch them in the application.

1.2. The Service is provided “as is”, with no guarantee of continuous availability, specific speed or performance over any network.

1.3. The Service is intended for users in permitted jurisdictions. Persons under 18 years of age require the consent of a legal representative. Login platforms (website, Telegram) do not guarantee reliable age verification; Responsibility for access of minors lies with legal representatives.

2. Account

2.1. Login via Email, Google, Apple and Telegram is available on the site. In Mini App, identification is done through Telegram. To provide the service, a Telegram ID, email address and other data necessary for delivery of the profile and receipts may be used.

2.2. The Contractor may suspend or terminate access in case of violation of these conditions, fraud, attempt to exploit the infrastructure or use of the service for illegal purposes.

2.3. When your account is terminated, access is terminated. Any unused subscription period will not be refunded unless otherwise expressly required by applicable law.

3. User Responsibilities

3.1. Connection is permitted for legal purposes only. The following are prohibited: spamming, DDoS, handling of child sexual abuse materials, distribution of malware, unauthorized access to other people's systems and any other illegal activities.

3.2. The user is fully responsible for actions performed through his VPN connection and account.

3.3. The user agrees to indemnify the contractor for losses and claims arising from violation of the law or these conditions due to the fault of the user.

4. Payment

4.1. The subscription is paid through the payment provider Lava.top. Current prices are shown in the application and on the public tariffs page.

4.2. The Contractor does not store complete payment card data; they are processed by the provider.

5. Subscription and auto-renewal

5.1. Various terms may be offered (including 30, 180 and 365 days). Details are visible before payment.

5.2. Some payment methods support auto-renewal. The debit occurs before the end of the paid period, unless auto-renewal is disabled.

5.3. Auto-renewal can be disabled in the application settings. The deactivation is effective from the end of the current paid period. The remainder of the term when auto-renewal is turned off is not refundable.

6. Trial access and refunds

6.1. Subscription purchases are generally final and non-refundable unless a refund is expressly required by law.

6.2. Refunds are not provided in situations including dissatisfaction with the service, user or provider network limitations, inability to use the service due to reasons on the user's side, blocking for violation of rules or changes in legislation.

6.3. After signing up, select “3 days” and choose “Continue for free”. Get 3 days of access with no payment card or mandatory channel subscription. Your NaiveProxy profile, backup SSTP profile and setup guides will appear in your account.

7. Disputed payments

7.1. Before a chargeback or a dispute with a bank, the user must first contact support.

7.2. An unjustified chargeback may result in account blocking and interaction with the payment provider to protect the performer’s position.

8. Availability

8.1. The Contractor is not responsible for refunds or compensation for unavailability due to failures of Telegram, cloud and payment contractors, actions of communication networks, government regulation or force majeure circumstances.

9. Controversy

9.1. First write to support@monovpn.app or @monosvpn_support_bot. If the dispute is not resolved, the parties seek to resolve it through negotiations.

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